Procedure for an Inservice Call or Inquiry

When a call, email or other correspondence is received from a customer or aircraft service facility about an in-service issue on a CiES TSO product,  the following procedure is to be followed:

• Ask if the situation is a safety of flight or if safety of flight has been compromised by the problem.  

• If the Answer is YES  - Indicate that you or the respondent will fill out the form on the In Service difficulty web page.  Let them know a report will be filed with the FAA. 

• If the answer is NO - Please request that the form be filled out, if they are unable or reluctant please fill out the form.

• Ask if fuel has been leaked.

• If the Answer is YES  - Indicate that you or the respondent will fill out the form on the In Service difficulty web page.  Ask them to the a picture of the leakage condition and send it to your email.  Let them know a report will be filed with the FAA.

• If the answer is NO - Please request that the form be filled out, if they are unable or reluctant please fill out the form.

• Ask what other issues they are experiencing.

• Record the information in the comments section of the form. 

• When the form is complete - an email is sent to your supervisor who will contact the FAA if required.  Please forward all pictures or data received from the respondent to scott.philiben@ciescorp.com.