Erratic Output

Several Issues Can Cause Erratic Output the Most Common are Listed Below.

Connector Pin Engagement 

The connector pins need to be fully engaged into the connector to fully seat with the mating connector socket or vice versa.  This is the most common issue and it can cause a multitude of errors in output.   

Tank Sealant on the Float

Tank sealant can literally gum up the works and may change the buoyancy point of the float - slowing response.   

Sticking Pivot 

While there is no mechanical parts to move to affect sensor output, the rotor containing the magnets needs to rotate freely.  The Rotor is teflon hard coat Anodized and has free clearance to the Stainless passivated axle.  Particles or micro strands of glue holding the magnets in place may create a bit of friction. All assemblies are tested for freedom of movement prior to release, but there is a possibility for this to occur. 

Procedure for an Inservice Call or Inquiry

When a call, email or other correspondence is received from a customer or aircraft service facility about an in-service issue on a CiES TSO product,  the following procedure is to be followed:

• Ask if the situation is a safety of flight or if safety of flight has been compromised by the problem.  

• If the Answer is YES  - Indicate that you or the respondent will fill out the form on the In Service difficulty web page.  Let them know a report will be filed with the FAA. 

• If the answer is NO - Please request that the form be filled out, if they are unable or reluctant please fill out the form.

• Ask if fuel has been leaked.

• If the Answer is YES  - Indicate that you or the respondent will fill out the form on the In Service difficulty web page.  Ask them to the a picture of the leakage condition and send it to your email.  Let them know a report will be filed with the FAA.

• If the answer is NO - Please request that the form be filled out, if they are unable or reluctant please fill out the form.

• Ask what other issues they are experiencing.

• Record the information in the comments section of the form. 

• When the form is complete - an email is sent to your supervisor who will contact the FAA if required.  Please forward all pictures or data received from the respondent to scott.philiben@ciescorp.com.